QiPowerHour
How the Way We Talk Can Change the Way We Work (QI Power Hour)
Guest speaker
Shari Furniss, Director, Learning and Development, Saskatchewan Health Quality Council
Session description
Building on the first webinar in which we explored personal languages, we continue to explore the work of Kegan and Lahey’s 7 languages. In this webinar, we look at how groups communicate, and how this can hinder or help changing our culture.
We look at:
- the pitfalls of how we praise
- the risks in using rules to shape behaviour
- the unintended consequences of constructive criticism